Retaining 20% staff that do 80% of the work
One of the toughest jobs today is retaining staff who are efficient, experienced and have been thoroughly trained in the way the company works.
I think that all employers recognize that a certain amount of turnover is beneficial, for example letting deadwood go, but a high rate of attrition does have a negative impact on the company. Especially on the morale of those employees, who for whatever reason choose to stay.
Sometimes I believe that entrepreneur’s are so involved in ‘growing’ their business that they ignore visible signs of employee unrest. When scaling a business upwards I can actually empathize with this having done exactly this myself. Until one day, much to my surprise (and horror) a small group of my best employees came to me and told me that they were moving on. I learned a valuable lesson about employees that day. Read more