Retaining 20% staff that do 80% of the work
One of the toughest jobs today is retaining staff who are efficient, experienced and have been thoroughly trained in the way the company works.
I think that all employers recognize that a certain amount of turnover is beneficial, for example letting deadwood go, but a high rate of attrition does have a negative impact on the company. Especially on the morale of those employees, who for whatever reason choose to stay.
Sometimes I believe that entrepreneur’s are so involved in ‘growing’ their business that they ignore visible signs of employee unrest. When scaling a business upwards I can actually empathize with this having done exactly this myself. Until one day, much to my surprise (and horror) a small group of my best employees came to me and told me that they were moving on. I learned a valuable lesson about employees that day. Read more
Choosing the right employees
Choosing the right employees:
Given the many things that businesses can’t control, I used to think that business owner’s paid careful attention to the one thing that they can control, the quality of the people they hire, especially those who are being chosen to slot into their tech team as a project leader, analyst designer or system architect. These are employees being specifically chosen to be leaders.
To my complete amazement I discovered that business owner’s who claim ‘People are our most important asset’ usually do not think very hard about choosing the right people for the right job. Often I’ve noticed that the selection of employees that will fill the leadership pool is delegated to the HR department with a woefully inadequate definition of their mandatory skills.
Often it is left to the HR department to do some research of mandatory skills that fit a specific job profile and then do their best to find an individual with skills that match.
This approach, while being partially effective, simply does not take into account the direction in which business owner wishes the company go in the foreseeable future. Hence, there are Microsoft specialists hired in leadership positions a few months before the company makes an extended foray into Open Source tools and technologies to sustain its growth.
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